FAQs

What makes Nordic Bee honey special?

Nordic Bee brings you carefully selected honey for everyday enjoyment, from breakfast and baking to tea and gifting. See each product description for details about its flavour, origin, and format.

Where does your honey come from?

The origin of each honey is listed on its product page and packaging. If you need more information about a specific jar, please contact us before ordering.

Is your honey raw, organic, or unpasteurised?

Product descriptions explain whether each honey is raw, organic, unpasteurised, or treated in another way. Please check the individual product listing for the most accurate information.

Why has my honey crystallised?

Crystallisation is natural and does not mean the honey has gone bad. Place the jar in warm water and stir gently to soften it. Avoid overheating the honey, as high temperatures can affect its flavour and natural qualities.

How should I store honey?

Store honey at room temperature in a cool, dry place with the lid closed. Refrigeration is not necessary and can make crystallisation happen faster.

Is honey suitable for children?

Honey should not be given to children under 12 months old. For older children, please consider their individual dietary needs and speak to a healthcare professional if you have any concerns.

How long does delivery take?

Orders are usually dispatched within 2 working days and delivered within 3-5 working days. You’ll receive tracking details when they’re available.

Do you deliver across the UK?

We deliver to a cross the UK. Delivery charges and estimated times are shown at checkout.

Can I return my order?

For hygiene and food-safety reasons, opened food products may not be eligible for return. Please see our returns policy for full details, or contact us if your order arrives damaged or incorrect.

What should I do if my order arrives damaged?

Please contact us at support@nordicbee.co.uk within 14 days, including your order number and photographs of the damage. We’ll review it and help resolve the issue.