Shipping policy

Last updated: Aug 17, 2026

We currently deliver to addresses within the United Kingdom only.

Delivery Charges

Orders of £45 or more qualify for free UK standard delivery.

For orders under £45, our standard delivery charge is £2.99.

The free-delivery threshold is calculated after any discounts have been applied. The applicable delivery charge will be displayed at checkout before you complete your order.

Dispatch and Delivery

We aim to prepare and dispatch orders as quickly as possible.

You should expect to receive your parcel within 3–5 working days from dispatch. Working days are Monday to Friday, excluding UK bank holidays.

Delivery times are estimates and may occasionally be affected by busy periods, adverse weather, postal disruption or other circumstances outside our reasonable control.

Dispatch Notification

Once your order has been dispatched, we will send you a dispatch notification containing a delivery reference code.

This code is provided for delivery-confirmation purposes only. The delivery service is not fully tracked and may not show every stage of the parcel’s journey.

Delivery Address

Please ensure that the delivery address supplied at checkout is complete and accurate.

If you notice an error, contact us as soon as possible at support@nordicbee.co.uk. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, an additional delivery charge may apply before the order is sent again.

Missing or Damaged Orders

NordicBee remains responsible for your order until it is delivered to the address provided at checkout.

If your parcel has not arrived after the expected delivery period, or if it arrives damaged, leaking or incomplete, please contact us at support@nordicbee.co.uk with your name and order number.

Where possible, please include photographs of any damaged products and their external packaging so that we can resolve the issue promptly.