Refund policy

Refunds and Replacements

We take great pride in the quality of our products and want you to enjoy every NordicBee order.

If your order arrives damaged, you receive the wrong item, it is not as described, or you simply change your mind, please contact us within 14 days of receiving it at support@nordicbee.co.uk.

Include your name, order number and a short explanation. We will be happy to arrange an appropriate refund or replacement.

Damaged, Incorrect or Misdescribed Items

If something is wrong with your order, please accept our apologies. Send us a photograph of the item and its packaging, where possible, and we will resolve the matter promptly.

We will cover reasonable return costs where an item is damaged, incorrect or materially different from its description.

Broken or leaking products do not need to be returned unless we specifically request this. Please dispose of them safely after contacting us.

Natural Honey

Honey is a natural product, so its colour, flavour, aroma and texture may vary between harvests. Natural crystallisation is a sign of authentic honey and does not mean that the product is faulty.

Change of Mind

If you change your mind, notify us within 14 days of receiving your order.

Products must be returned within the following 14 days. Customers are responsible for change-of-mind return costs.

Honey and other food products should remain unopened with their tamper-evident seals intact. Opened food products may not qualify for a change-of-mind return.

Returning Your Order

Please repack your order safely and include your name and order number inside the parcel.

Send approved returns to:

NordicBee Limited

28 Little London Close

London, UB8 3UG

United Kingdom

We recommend obtaining proof of postage.

Refunds

Once your return has been received and checked, we will normally process your refund within 5 working days.

Refunds will be issued to the original payment method. Where required by law, the original standard delivery charge paid by the customer will also be refunded.

Your bank or payment provider may require additional time to show the refund in your account.

Nothing in this policy affects your statutory consumer rights.