TERMS AND CONDITIONS

Last updated: [DATE]

These Terms and Conditions (“Terms”) govern the use of [WEBSITE URL] (“Website”) and the purchase of products from [BUSINESS NAME], trading as [BRAND NAME] (“we”, “us”, “our”).

Please read these Terms carefully before using our Website or placing an order. By placing an order through our Website, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

This Website is operated by:

Business name: [LEGAL BUSINESS NAME]
Trading name: [BRAND NAME]
Company number: [COMPANY NUMBER, IF APPLICABLE]
Registered office: [REGISTERED OFFICE ADDRESS]
Trading address: [TRADING ADDRESS, IF DIFFERENT]
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [PHONE NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]

2. ABOUT THESE TERMS

These Terms apply to customers purchasing products for personal use.

If you are purchasing products for resale, wholesale purposes or on behalf of a business, separate business or wholesale terms may apply.

We may update these Terms from time to time. The Terms applicable to your purchase will be those displayed on the Website when you place your order.

Changes will not retrospectively alter the terms of an order that we have already accepted.

3. ELIGIBILITY TO ORDER

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our Website.

By placing an order, you confirm that the information you provide is true, accurate and complete.

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, misuse of the Website, unauthorised payment activity or another unlawful activity.

4. OUR PRODUCTS

We sell honey, honey-based products, gift products and other products displayed on our Website.

We take reasonable care to ensure that product descriptions, photographs, ingredients, quantities, weights, dimensions and other information displayed on the Website are accurate.

However, images are provided for illustrative purposes and minor differences may occur in packaging, colour or appearance.

Because honey is a natural product, colour, flavour, aroma, texture, viscosity and crystallisation may vary between batches or over time. Normal natural variation does not in itself mean that a product is defective, provided that the product remains as described, of satisfactory quality and fit for its intended purpose.

Product packaging may occasionally change. Where a packaging change materially affects ingredients, allergens, quantity or another important characteristic, the information supplied with the product will apply.

5. FOOD, INGREDIENT AND ALLERGEN INFORMATION

Please read all product information, ingredient lists, allergen information, storage instructions and warnings before consuming any food product.

Where legally required, allergen and ingredient information will be provided on the Website and/or product packaging.

If you have a food allergy, intolerance or specific dietary requirement, you should carefully check the current product information before consumption.

If the information on the Website appears to conflict with the information on the product packaging, do not consume the product and contact us at [EMAIL ADDRESS].

Nothing in these Terms excludes or limits our legal responsibilities regarding the accurate provision of food or allergen information.

IMPORTANT: Honey must not be given to babies under 12 months old.

Where applicable, customers should follow all storage and use instructions displayed on the packaging.

6. HEALTH AND WELLNESS INFORMATION

Any information on our Website concerning honey, ingredients, nutrition, wellbeing or lifestyle is provided for general informational purposes only.

Nothing on our Website is intended to constitute medical advice, diagnosis or treatment.

Our products are not intended to replace medical treatment or professional medical advice.

If you have a medical condition, are pregnant or breastfeeding, are taking medication, or have concerns about whether a product is suitable for you, you should obtain appropriate professional medical advice.

Nothing in these Terms limits any responsibility we may have under applicable product safety, food safety or consumer protection legislation.

7. PLACING AN ORDER

You can place an order by following the checkout process on our Website.

Before submitting your order, you will have an opportunity to check and correct your order information.

After receiving your order, we will normally send you an email acknowledging receipt.

An acknowledgement email does not necessarily mean that we have accepted your order.

A contract between you and us is formed when we send you confirmation that your order has been accepted or dispatched, depending on the wording of our order confirmation.

We reserve the right not to accept an order, including where:

• a product is unavailable;

• payment cannot be authorised;

• incorrect pricing or product information has been displayed;

• delivery cannot reasonably be made to the address supplied;

• purchase restrictions have been exceeded; or

• we reasonably suspect fraud, abuse or unlawful activity.

If we cannot accept an order after payment has been taken, we will refund the amount paid.

8. PRICES

Prices will be displayed in pounds sterling (£) unless stated otherwise.

Prices include VAT where applicable.

Delivery charges and any other applicable charges will be displayed before you complete your purchase.

We take reasonable care to ensure prices are accurate.

If we discover an obvious pricing error before accepting your order, we may contact you to give you the option of purchasing the product at the correct price or cancelling the order.

We will not change the agreed price of an order after accepting it except where permitted or required by law.

9. PAYMENT

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

Payment may be processed by third-party payment providers. Their own terms and privacy policies may apply to their services.

We do not guarantee that every payment method displayed will always be available.

10. DELIVERY

We will deliver products to the delivery address provided when your order is placed.

You are responsible for ensuring that the delivery address and contact details supplied are accurate.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has entered the dispatch process.

Any delivery dates or times displayed on our Website are estimates unless we expressly agree otherwise.

We will take reasonable steps to deliver your order within the period stated at checkout and, where applicable, within the period required by law.

We are not responsible for delays caused by circumstances outside our reasonable control, although this does not affect any cancellation or refund rights you have under applicable law.

Products remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, except where the law provides otherwise.

11. DAMAGED, INCORRECT OR MISSING PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, broken, leaking, incorrect or missing, please contact us at [EMAIL ADDRESS] and provide:

your order number, a description of the problem and, where reasonably possible, photographs showing the issue and packaging.

We recommend contacting us within 48 hours of discovering transit damage so that we can investigate quickly.

This 48-hour request is for administrative purposes only and does not reduce or replace your statutory rights.

Depending on the circumstances, we may offer an appropriate replacement, refund or other remedy.

12. YOUR RIGHT TO CANCEL AN ONLINE ORDER

Consumers purchasing online normally have a legal right to change their mind about eligible products.

For eligible orders, you may notify us that you wish to cancel within 14 days after receiving the goods.

After notifying us of your cancellation, you should return the goods to us within the applicable statutory return period.

To cancel, contact:

Email: [RETURNS EMAIL]
Returns address: [RETURNS ADDRESS]

Please include your name, order number and details of the products you wish to return.

You do not have to give us a reason for exercising a statutory cancellation right.

13. EXCEPTIONS TO CHANGE-OF-MIND CANCELLATION RIGHTS

Certain products may be excluded from statutory change-of-mind cancellation rights where permitted by law.

This may include, depending on the circumstances:

• products made to your specifications or clearly personalised;

• goods that are liable to deteriorate or expire rapidly; and

• sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

We do not treat every food product as automatically excluded from cancellation rights.

Where an exception applies to a specific product, we may identify this before purchase.

These exceptions do not affect your rights where products are faulty, unsafe, damaged, incorrectly supplied or not as described.

14. RETURNING CHANGE-OF-MIND PRODUCTS

Unless the goods are faulty or we have agreed otherwise, you will normally be responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right.

You must take reasonable care of products while they are in your possession.

Where permitted by law, we may reduce a refund to reflect any reduction in the value of goods caused by handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

Please package returned products securely.

We recommend obtaining proof of postage when returning products.

15. REFUNDS

Where you validly exercise a statutory right to cancel, we will issue any refund due in accordance with applicable consumer law.

Where required, this will include the price paid for the relevant products and the applicable standard outbound delivery charge.

If you selected an enhanced or premium delivery method, we are not required to refund the additional amount above the cost of our least expensive standard delivery option where the law permits.

Refunds will normally be made using the original payment method unless otherwise agreed.

We may be entitled to wait until returned goods have been received, or until you provide evidence that they have been returned, before issuing a change-of-mind refund where permitted by law.

16. FAULTY OR MISDESCRIBED GOODS

We have a legal duty to supply products that conform to the contract.

Products must, where applicable, be:

of satisfactory quality, fit for their intended purpose and as described.

If a product is faulty, unsafe, materially damaged, incorrectly supplied or not as described, you may have legal rights to a refund, replacement or other remedy.

Nothing in these Terms limits those rights.

Please contact [EMAIL ADDRESS] if you believe a product does not meet these requirements.

17. GIFTS AND PERSONALISED PRODUCTS

Some products may be purchased as gifts and may allow personalisation, gift messages or other custom options.

You are responsible for checking all personalised information, names, messages, dates and delivery information before submitting your order.

We are not responsible for mistakes in personalisation resulting from incorrect information supplied by you.

However, this does not apply where the error was caused by us.

Clearly personalised or bespoke products may not qualify for statutory change-of-mind cancellation rights.

Your rights regarding faulty, damaged or incorrectly produced personalised products remain unaffected.

18. GIFT DELIVERY

Where you ask us to send an order directly to another person, you are responsible for providing an accurate delivery address.

The recipient does not automatically become responsible for payment merely because the order is delivered to them.

We may include documentation necessary for delivery or legal compliance within the package.

19. PROMOTIONAL CODES AND OFFERS

Promotional codes, discounts and special offers may be subject to additional conditions displayed when the promotion is offered.

Unless otherwise stated:

promotional codes cannot be exchanged for cash, cannot be retrospectively applied to completed orders and may not be used in combination with another promotional code.

We may withdraw or amend a promotion before an order is placed.

We may refuse or cancel the use of a promotional code where we reasonably believe that it has been obtained, distributed or used fraudulently, unlawfully or in breach of the promotion's stated conditions.

Any withdrawal of a promotion will not normally affect orders that we have already accepted.

20. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, refund the amount paid for that product.

We may impose reasonable quantity limits on products, particularly promotional or limited-stock products.

21. WEBSITE CONTENT

We take reasonable care to keep the Website accurate and available.

However, we do not guarantee that the Website will always be uninterrupted, error-free or available.

We may temporarily suspend or restrict access for maintenance, security or technical reasons.

We may make reasonable changes to Website content, layout, products and functionality without notice.

Nothing in this clause affects orders that have already been accepted.

22. INTELLECTUAL PROPERTY

Unless stated otherwise, the Website and its content, including our branding, logos, product photographs, designs, graphics, written content and other materials, are owned by or licensed to us and are protected by intellectual property laws.

You may use the Website for your personal, non-commercial use.

You must not copy, reproduce, distribute, commercially exploit, modify, scrape, republish or use our Website content without our prior written permission except where permitted by law.

23. REVIEWS AND USER CONTENT

If you submit a product review, photograph, comment, testimonial or other content to us, you confirm that:

you have the right to submit it; it reflects your genuine experience or opinion; it is not knowingly false or misleading; and it does not infringe another person's rights.

You grant us a non-exclusive, royalty-free licence to reproduce, display and use the content in connection with our Website, products and marketing, subject to applicable law and our Privacy Policy.

We may decline to publish or may remove unlawful, abusive, fraudulent, irrelevant or otherwise inappropriate content.

We will not knowingly manipulate customer reviews in a manner prohibited by applicable consumer protection law.

24. PROHIBITED USE

You must not use the Website:

for any unlawful or fraudulent purpose;

to attempt unauthorised access to our systems or another person's account;

to introduce viruses, malicious code or other harmful technology;

to interfere with the operation or security of the Website;

to scrape, extract or harvest Website information using automated systems without permission where such activity is unlawful or prohibited; or

to infringe our rights or the rights of another person.

We may suspend access to the Website where reasonably necessary to protect the Website, our customers or our business.

25. THIRD-PARTY WEBSITES

Our Website may contain links to websites operated by third parties.

We are not responsible for the content, security, availability or practices of independent third-party websites.

A link does not necessarily mean that we endorse the third party.

Your use of a third-party website is subject to that third party's own terms and policies.

26. OUR LIABILITY TO CONSUMERS

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, we do not exclude or limit liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of rights which cannot legally be excluded or restricted; or

any other liability which cannot lawfully be limited.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable.

Products purchased through our consumer Website are supplied for private and domestic use. We are therefore not responsible for business losses such as loss of profit, revenue, business opportunity or commercial interruption resulting from consumer purchases, except where the law provides otherwise.

Nothing in this section affects your statutory consumer rights.

27. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure caused by an event outside our reasonable control, such as significant transport disruption, natural disasters, widespread telecommunications failures, industrial action affecting third parties or other events that we could not reasonably prevent.

If such an event materially affects your order, we will take reasonable steps to minimise the impact and will inform you where appropriate.

Your statutory cancellation and refund rights remain unaffected.

28. PRIVACY AND PERSONAL DATA

We process personal information in accordance with applicable data protection legislation and our Privacy Policy.

Please read our Privacy Policy here:

[PRIVACY POLICY URL]

Information about cookies and similar technologies is available in our Cookie Policy:

[COOKIE POLICY URL]

29. COMPLAINTS

We want to resolve complaints fairly and promptly.

If you have a complaint relating to an order, product or our Website, please contact:

Email: [CUSTOMER SERVICE EMAIL]
Telephone: [PHONE NUMBER]
Postal address: [ADDRESS]

Please provide your order number and sufficient information for us to investigate the matter.

Nothing in this complaints procedure prevents you from exercising any legal rights available to you.

30. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a sale or restructuring of our business.

Any transfer will not reduce your rights under an existing consumer contract.

You may only transfer your rights or obligations under these Terms where we agree or where the law permits you to do so.

31. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

32. WAIVER

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

33. THIRD-PARTY RIGHTS

Except where expressly stated otherwise, a person who is not a party to the contract between you and us does not have a right to enforce these Terms.

34. GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you will continue to benefit from any mandatory protections available to you under the laws applicable where you live.

Consumers may bring legal proceedings in the courts that have jurisdiction under applicable consumer law.

Nothing in these Terms is intended to prevent a consumer from relying on mandatory legal rights available in the part of the United Kingdom in which they live.

35. CONTACT US

For questions regarding these Terms, your order or our products, please contact:

[BUSINESS / BRAND NAME]
[POSTAL ADDRESS]
Email: [EMAIL ADDRESS]
Telephone: [PHONE NUMBER]

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Last updated: [DATE]